Policy
We require 2 weeks’ notice for all Regular Catering orders and 4 weeks’ notice for all Full Service Catering orders. If the required notice is not given a late fee of $150 will be applied to your invoice. We do not accept same day orders or next day orders.
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All Catering orders require an Administration Fee of $60.00. Full-Service Catering orders require a booking fee of minimum $1,000.00, applicable fees if necessary, a delivery fee and taxes. Our booking fees for Full Service Catering include: chaffing dishes, heat lamps, catering utensils, catering equipment, risers, setup, food styling, table linen, table décor, tear-down, delivery and taxes. A 22.5% Labour Fee will be applied to all Catering order.
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To be considered booked with us a 50% non-refundable deposit needs to be received. Your deposit will secure your potential event date. No deposit means no guarantee of your booking. The remaining balance needs to be received 2 weeks prior to your event date. If your remaining balance is not received 2 weeks before your event a late fee of $100.00 will be applied to your order. If full payment is not received 3 days before your event, your booking will be automatically cancelled.
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Cancellation/Refund Policy
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Due to the planning, preparing and work that goes into catering unfortunately we do not provide full or partial refunds. Orders that are cancelled are not subject to a full refund, instead you will receive a credit of amount paid to be redeemed within six (6) months of original order date.