MNR Catering Services & Catering Policy

 

 

Welcome to MNR Catering!

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At MNR Catering, we specialize in creating exceptional culinary experiences tailored to your unique event. Whether you’re planning an intimate gathering, a large celebration, or a full-service luxury event, our team is committed to providing flawless service, beautifully presented food, and a seamless experience from start to finish.

 

To ensure the best quality and service, we have clear policies regarding booking, deposits, notice requirements, and fees. Below you’ll find everything you need to know about Full-Service Catering, Delivery and Pickup Catering Services, payment terms, and other important details to help you plan your perfect event with confidence.

 

Full-Service Catering Policy

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What is Full Service Catering?  Our Full Service Catering option is designed for a seamless, elevated dining experience. Our team takes care of everything from delivery and setup to onsite service and cleanup, so you can focus on your guests.  Examples of Full Service Catering are Plated meals, Buffet stations, Appetizer stations, Charcuterie stations, Dessert stations, Tropical drink stations, Weddings, Corporate or Private events that require staff service. Please note: Individual boxed meals, meal prep, pickup or drop-off orders are not considered full-service. 

 

Minimum Notice Requirement: 

 

• We require a minimum of four (4) weeks’ notice for all Full-Service Catering orders.

• Orders placed less than four (4) weeks before the event will incur a $150 late fee.

• Orders less than two (2) weeks before the event date cannot be accepted.

 

 

Price Breakdown:

 

• Your Order Cost (Food Only)

• Booking Fee $1,000 – Includes luxury experiences such as Curved waterfall fountain, smoke effects, flames, and sophisticated table décor, Food warmers: heat lamps & chafing dishes (gold & silver available), Catering utensils & risers, Premium table linens & florals, Custom Menus, Complete setup, food styling & presentation, Event tear-down & cleanup.

• Service Fee (27.5%) – Covers labor and Professional staff for seamless service.

• Mandatory Cleaning Fee ($350)

• Delivery Fee – Starting at $150, depending on location.

• Taxes – 13%

• Gratuity – 18%

 

Booking & Payment Terms:

 

• A 60% non-refundable booking retainer is required to secure your event date.

• The remaining balance is due two (2) weeks prior to your event.

• Bookings are not confirmed until the deposit is received.

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Delivery & Pickup Catering Service Policy

 

Our Delivery Catering service is perfect for gatherings that don't require staff on site. We prepare your dishes fresh, package them beautifully, and deliver them ready to enjoy. Examples are office lunches, family celebrations, or casual events where you handle setup and serving yourself. With Pickup Catering, you get all the flavour and quality of MNR Catering without delivery fees. Simply place your order and pick it up at your scheduled time, we will have everything to go. 

 

Minimum Notice Requirement:

 

• We require a minimum of two (2) weeks’ notice for all Regular Catering orders.

• Orders placed less than two (2) weeks before the event will incur an $85 late fee.

• Orders less than one (1) week before the event date cannot be accepted.

 

Price Breakdown:

 

• Your Order Cost (Food Only)

• Service Fee (27.5%) – Covers preparation, cooking labor, and packaging

• Delivery Fee – Starting at $80.00, based on location

• Taxes – 13%

 

Booking & Payment Terms:

 

• A 60% non-refundable booking retainer is required to secure your booking.

• The remaining balance is due one (1) week prior to your event.

• Bookings are not confirmed until the deposit is received.

• Orders come in aluminum foil tray pans; pickup available upon request.

 

Payment Methods Accepted:

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• EMT – Email Money Transfer to info@mnrcatering.ca

• Cash

• Debit/Credit –  A 4.1% processing fee applies to all online payments  (must be paid 7 business days prior to event date)

• Cheque – Must be received 2 weeks prior to event date

• EFT - Electronic Funds Transfer (we will provide our banking details)

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Cancellation & Refund Policy

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Due to the planning, preparation, and work that goes into catering, we do not provide full or partial refunds. Cancelled orders are eligible for a credit equal to the amount paid, redeemable within six (6) months of the original order date.
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Photography & Videography Consent

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MNR Catering may capture photos and/or video content at your event to showcase our services and culinary experience. By booking with us, you grant permission for MNR Catering to use these images and recordings for marketing and promotional purposes, including but not limited to print materials, digital publications, our website, and social media platforms. All content will be used respectfully and in a positive manner. No royalty, fee, or additional compensation will be provided. If you prefer that no photography or videography be taken or shared, please notify us in writing prior to your event date

 

Disclaimer

All fees are subject to change based on event size, location, and specific client requests. A detailed quote will be provided after an initial consultation. Taxes apply where applicable. Late payments will result in additional fees.

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Client Responsibility

Liability After Drop-Off: Once food is delivered and signed for, MNR Catering is no longer responsible for the handling, safety, or storage of the food.  By booking MNR Catering, you agree to these policies in full. These guidelines protect our business, ensure professionalism, and guarantee the best possible experience for our clients.

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Delivery: For all drop-offs, someone must be present at delivery to: confirm menu items, inspect food quality, sign a checklist approval form confirming the order. Delivery staff will notify you upon arrival. 

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Warmers & Setup: Warmers are not included with drop-off service but may be rented for an additional fee starting at $20.00 each and $8.00 per fuel (Fuels last 6 hours). We do not provide setup unless it is requested in advance. 

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Kitchen Access: If our team is serving at your event, a kitchen or designated prep area is required. Additional fees may be applied if no area is provided. 

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Contracts: A signed catering contract is required for all clients even small orders. No exceptions.

Final Balance: All remaining balances are due 7 days before your event. Payments received after this deadline will incur a late fee.

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